This is a 52 week discussion of ISO9001:2015. We challenge you to follow us each week, and review your QMS from top to bottom with us. Each week, we discuss a specific clause of the ISO9001:2015 stand...

This is a 52 week discussion of ISO9001:2015. We challenge you to follow us each week, and review your QMS from top to bottom with us. Each week, we discuss a specific clause of the ISO9001:2015 stand...

Happy 2021 everyone!  Let's get going in the NEW YEAR!  Last year was weird, but NO MORE WAITING.  It's time to give our attention back to that neglected quality system.  Did you know that discussions...

How is your organization marking the occasion?  October and November are US National Quality Month and World Quality Month, respectively.  Don't miss the opportunity to engage your team in the importa...

Quality isn't scary.  Quality should be FUN!  Working on quality is a "treat" for me!

Failure, problem, nonconformity, rejection, customer complaint, audit - so many dirty quality words.  But if you ...

TREAT YOURSELF!  October is National Quality Month in the United States and November is World Quality Month across the globe!

Now is the time to celebrate quality by engaging with your entire team ab...

I was recently named as a US representative to the TAG176 for the ISO/TC176 Technical Committee!  And ISO9001:2015 is under review for a potential new revision.   I was thrilled to get involved, be...

Does your company have meetings about quality?

Do the meetings result in better product quality or a better customer experience?

Do the meetings result in your team knowing exactly how to "storm ...

For us quality professionals who have dedicated a lifetime to improving the customer experience, and then built businesses helping organizations through on site consulting support, these are some weir...

So, you've been a little distracted the past few months?  Has your business shifted focus from# strategic, long range planning to tactical execution?  Perhaps some of your team have been furloughed?  ...