ISO9001 does NOT require loads of documentation (you probably have too much)!

 

THE NUMBER ONE CHALLENGE I HEAR ABOUT QUALITY SYSTEMS CREATED TO MEET ISO9001 IS TOO MUCH DOCUMENTATION!

Clients either mistakenly think they have to have loads of documentation, procedures for every...

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How QUALITY PROFESSIONALS manage influence v authority

The quality profession is unique and offers its own unique set of challenges such as a perceived imbalance between responsibility and authority.  And managing this issue is bedrock for the success of ...

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What CEOs REALLY want from Quality/CI/OpEx.....

...LEADERSHIP, CHARISMA, INTEGRITY AND TRUST

CEOs invest in "quality", "continuous improvement" and "operational excellence" teams, programs and projects and rely on them to lead the organization tow...

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