The past few years have spawned seismic shifts in how businesses operate.  The shift to virtual and working from home to hybrid workforces and everything in between revealed opportunities as well as s...

The quality profession is unique and offers its own unique set of challenges such as a perceived imbalance between responsibility and authority.  And managing this issue is bedrock for the success of ...

This series explores how to ignite excitement and make quality relevant in your organization.  "Quality" is very rarely seamlessly assimilated into daily operations.  This series will dive into what t...

This series explores how to ignite excitement and make quality relevant in your organization.  This is the number one barrier for quality within organizations - getting the necessary buy-in, support a...

This series is for EXECUTIVES and high-level leadership who want to ignite excitement and make quality relevant in your organization.  This is the number one barrier for quality within organizations -...

This series explores how to ignite excitement and make quality relevant in your organization.  This is the number one barrier for quality within organizations - getting the necessary buy-in, support a...

This is a 52 week discussion of ISO9001:2015. Each week, we discuss a specific clause of the ISO9001:2015 standard in detail and look for ways to trim the fat. (As a member of TAG/TC176, the committee...

Let me help improve your quality system by providing a simple improvement tool that everyone can benefit from.   

One of the biggest reasons internal audit programs struggle to stay on track, and ...

This is a 52 week discussion of ISO9001:2015. Each week, we discuss a specific clause of the ISO9001:2015 standard in detail and look for ways to trim the fat. (As a member of TAG/TC176, the committee...

Quality isn't scary.  Quality should be FUN!  Working on quality is a "treat" for me!

Failure, problem, nonconformity, rejection, customer complaint, audit - so many dirty quality words.  But if you ...