8.4.1 Control of externally provided products and services

Make it or buy it?  That is the question.

Organizations with a focus on core competencies often choose to outsource rather than...

8.3.6 Design and development changes

One thing is for certain, change happens!

This week, we’ll look at the final section of 8.3 Design and development of products and services.  8.3.6...

8.3.4 Design and development controls

Hello Readers!  It’s been a very busy summer and last week, an on site client project consumed the week before I knew it had gotten away from...

8.3.3 Design and development inputs

Ah yes, and now we get to the section so many companies previously chose to “exclude” from their quality management systems.  This is some tough...

8.3.2 Design and development planning

When tackling this clause, it is important to clearly identify how and where it is applicable within your organization to avoid confusion.  For example,...

8.3 Design and development of products and services

I’d like to start this week’s discussion with a big thank you to one of my readers who brought to my attention a mistake I made last...

8.2.3 Review of requirements related to products and services

Last week, we established our methods of communication with customers and soliciting input regarding their needs.  Now it’s...

8.2 Determination of requirements for products and services

8.2.1 Customer communication

This week’s discussion is about customer communication, and the requirement is that first, there must...

8.1 Operational planning and control

This week, we change gears from higher level planning of the quality management system overall, to the nitty gritty of operational planning and control. ...

7.5.3 Control of documented information

Well, well, well.  We’ve finally arrived at the control part of document control.  Last week, we talked about what documents ...