7.5.2 Creating and updating (documented information)

ISO9001:2015 changes terminology from “documents” to “documented information” in an attempt to clarify to the last...

7.5 Documented information, 7.5.1 General

“Say what you do and do what you say”?  That’s the old adage, I suppose.  But what does it mean, really?  Does the ISO9001...

7.4 Communication

In the immortal words of both Strother Martin and Paul Newman in the movie “Cool Hand Luke”, “What we have here is a failure to communicate!”.

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7.3 Awareness

Persons doing work under the organization’s control shall be aware of:

1. a)  the quality policy;
2. b)  relevant objectives;
3. c)  their contribution to the...

7.2 Competence

Last week’s discussion was about “organizational knowledge” as a required resource.  We defined what sort of knowledge was required to successfully perform our...

7.1.6 Organizational knowledge

Well, here we are at week 19 already!  I hope you’re enjoying the discussion thus far.  I have really enjoyed hearing everyone’s input (and on...

7.1.5 Monitoring and measuring resources

Welcome back to the discussion everyone!  This is a rather wordy section, so let’s get right into it!

7.1.5 starts with “Where...

7.1.4 Environment 

In Week 15, we glossed quickly over “People as a resource”, due to the structure of ISO9001:2015, and we discussed how weird the layout is in this section....

7.1.3 Infrastructure 

Boy oh boy!  Last week really got people talking.  “People talking about people” is always exciting.  Many of you made the point that the most...

7.1.2 People

“To ensure the organization can consistently meet customer and applicable statutory and regulatory requirements, the organization shall provide the persons necessary for the...