8.1 Operational planning and control

This week, we change gears from higher level planning of the quality management system overall, to the nitty gritty of operational planning and control.  In Week ...

7.5.3 Control of documented information

Well, well, well.  We’ve finally arrived at the control part of document control.  Last week, we talked about what documents are.  They’re not just paper anymo...

7.5.2 Creating and updating (documented information)

ISO9001:2015 changes terminology from “documents” to “documented information” in an attempt to clarify to the last remaining users who have yet to...

7.5 Documented information, 7.5.1 General

“Say what you do and do what you say”?  That’s the old adage, I suppose.  But what does it mean, really?  Does the ISO9001 standard require that we document ...

7.4 Communication

In the immortal words of both Strother Martin and Paul Newman in the movie “Cool Hand Luke”, “What we have here is a failure to communicate!”.

Communication is perhaps the absolute...

7.3 Awareness

Persons doing work under the organization’s control shall be aware of:

1. a)  the quality policy;
2. b)  relevant objectives;
3. c)  their contribution to the effectiveness of the quality m
...

7.2 Competence

Last week’s discussion was about “organizational knowledge” as a required resource.  We defined what sort of knowledge was required to successfully perform our processes and create a g...

7.1.6 Organizational knowledge

Well, here we are at week 19 already!  I hope you’re enjoying the discussion thus far.  I have really enjoyed hearing everyone’s input (and on topics OTHER than risk ba...

7.1.5 Monitoring and measuring resources

Welcome back to the discussion everyone!  This is a rather wordy section, so let’s get right into it!

7.1.5 starts with “Where monitoring or measuring is use...

7.1.4 Environment 

In Week 15, we glossed quickly over “People as a resource”, due to the structure of ISO9001:2015, and we discussed how weird the layout is in this section.  We also debated heavily...