The struggle is real.  Most organizations struggle with recruiting and maintaining a strong internal audit team.  Either the auditor volunteers (or is volunteered), then they receive some training and...

My customers have been telling me for years that I should create online content.  And they also helped me focus on where to start.  They tell me I have a knack for explaining "quality stuff" and mak...

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...

There's nothing like a complete world shutdown to get you thinking.  And I've been thinking a LOT!

We're all doing our best to take care of each other during what I hear every five minutes as "these ...

Ok, let's start by talking about what error-proofing really is.  According to the American Society for Quality, "Mistake proofing, or its Japanese equivalent poka-yoke (pronounced PO-ka yo-KAY), is th...

It’s very likely that your management system did not include a contingency for a global pandemic.  But it is a fantastic opportunity for us to learn something from it.

Many companies create emergency...

Well, this is it, folks!

Thank you to everyone for your participation for the past 52 weeks.  Your comments have been thought provoking and helpful to many.  And with so many companies beginning to s...

9.3 Management Review

This week’s topic is near and dear to my heart.  Every business I’ve worked with has underutilized this tool.  Many companies do it simply to meet the requirement, and do not fu...

9.2 Internal audit (9.2.1, 9.2.2)

This week is a double feature to include the entire 9.2 Internal audit clause.  Internal audits are one of the most underutilized tools in management systems.  The w...