Document control is useless, you say?  An unnecessary hassle, you say?  While this requirement in #ISO9001 may make you think only of your "document control coordinator" or perhaps, "yes, I know I'm n...

The month of May is certainly different than I think ANY of us could have possibly imagined.  But, while a lot of things have changed, a lot has also stayed the same.  Graduates are still entering the...

We all know that saying, "Say what you do, and do what you say", but why do we think we have to say (and document) so MUCH!?  ISO9001 IS NOT just about documentation!  Let's get lean, starting with th...

The struggle is real.  Most organizations struggle with recruiting and maintaining a strong internal audit team.  Either the auditor volunteers (or is volunteered), then they receive some training and...

My customers have been telling me for years that I should create online content.  And they also helped me focus on where to start.  They tell me I have a knack for explaining "quality stuff" and mak...

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...

There's nothing like a complete world shutdown to get you thinking.  And I've been thinking a LOT!

We're all doing our best to take care of each other during what I hear every five minutes as "these ...

Ok, let's start by talking about what error-proofing really is.  According to the American Society for Quality, "Mistake proofing, or its Japanese equivalent poka-yoke (pronounced PO-ka yo-KAY), is th...

It’s very likely that your management system did not include a contingency for a global pandemic.  But it is a fantastic opportunity for us to learn something from it.

Many companies create emergency...