For us quality professionals who have dedicated a lifetime to improving the customer experience, and then built businesses helping organizations through on site consulting support, these are some weir...

We're all going through something right now.  Our businesses are challenged more now than ever in my lifetime.  Each day is wrought with new obstacles and challenges to overcome, and we're having to u...

This photo appeared randomly on a friend's post on Facebook.  She shared it, and apparently it was just an "oh crap" post from a friend (not related to quality or specifically to manufacturing/process...

For some reason, this week's theme seems to be all about #communication.  Is it World Communication Day or something?  I've seen tons of articles and posts about it, and I, myself, can't help but noti...

Hey, "process jockeys" and "quality gurus", now's the time to put our skills to good use.

No one really knows what to do when something like COVID-19 happens.  But truly - that's the point.  Right no...

So, you've been a little distracted the past few months?  Has your business shifted focus from# strategic, long range planning to tactical execution?  Perhaps some of your team have been furloughed?  ...

It's true.  #Process improvement (or opportunities for process improvement) can be found just about everywhere.  #TGIF, so let's talk about one I recently saw at a favorite restaurant in my neighborho...

Document control is useless, you say?  An unnecessary hassle, you say?  While this requirement in #ISO9001 may make you think only of your "document control coordinator" or perhaps, "yes, I know I'm n...

The month of May is certainly different than I think ANY of us could have possibly imagined.  But, while a lot of things have changed, a lot has also stayed the same.  Graduates are still entering the...

We all know that saying, "Say what you do, and do what you say", but why do we think we have to say (and document) so MUCH!?  ISO9001 IS NOT just about documentation!  Let's get lean, starting with th...