I was recently named as a US representative to the TAG176 for the ISO/TC176 Technical Committee!  And ISO9001:2015 is under review for a potential new revision.   I was thrilled to get involved, be...

Does your company have meetings about quality?

Do the meetings result in better product quality or a better customer experience?

Do the meetings result in your team knowing exactly how to "storm ...

 I don't know who needs to hear this, but......quality professionals can be a real "pain in the patoot".  Are you a quality professional yourself?  Do you work with one or several?  These are the most...

For us quality professionals who have dedicated a lifetime to improving the customer experience, and then built businesses helping organizations through on site consulting support, these are some weir...

We're all going through something right now.  Our businesses are challenged more now than ever in my lifetime.  Each day is wrought with new obstacles and challenges to overcome, and we're having to u...

This photo appeared randomly on a friend's post on Facebook.  She shared it, and apparently it was just an "oh crap" post from a friend (not related to quality or specifically to manufacturing/process...

For some reason, this week's theme seems to be all about #communication.  Is it World Communication Day or something?  I've seen tons of articles and posts about it, and I, myself, can't help but noti...

Hey, "process jockeys" and "quality gurus", now's the time to put our skills to good use.

No one really knows what to do when something like COVID-19 happens.  But truly - that's the point.  Right no...

So, you've been a little distracted the past few months?  Has your business shifted focus from# strategic, long range planning to tactical execution?  Perhaps some of your team have been furloughed?  ...

It's true.  #Process improvement (or opportunities for process improvement) can be found just about everywhere.  #TGIF, so let's talk about one I recently saw at a favorite restaurant in my neighborho...