Quality isn't scary.  Quality should be FUN!  Working on quality is a "treat" for me!

Failure, problem, nonconformity, rejection, customer complaint, audit - so many dirty quality words.  But if you ...

TREAT YOURSELF!  October is National Quality Month in the United States and November is World Quality Month across the globe!

Now is the time to celebrate quality by engaging with your entire team ab...

Does your company have meetings about quality?

Do the meetings result in better product quality or a better customer experience?

Do the meetings result in your team knowing exactly how to "storm ...

For us quality professionals who have dedicated a lifetime to improving the customer experience, and then built businesses helping organizations through on site consulting support, these are some weir...

So, you've been a little distracted the past few months?  Has your business shifted focus from# strategic, long range planning to tactical execution?  Perhaps some of your team have been furloughed?  ...