7.5 Documented information, 7.5.1 General

“Say what you do and do what you say”?  That’s the old adage, I suppose.  But what does it mean, really?  Does the ISO9001 standard require that we document ...

7.3 Awareness

Persons doing work under the organization’s control shall be aware of:

1. a)  the quality policy;
2. b)  relevant objectives;
3. c)  their contribution to the effectiveness of the quality m
...

7.2 Competence

Last week’s discussion was about “organizational knowledge” as a required resource.  We defined what sort of knowledge was required to successfully perform our processes and create a g...

7.1.6 Organizational knowledge

Well, here we are at week 19 already!  I hope you’re enjoying the discussion thus far.  I have really enjoyed hearing everyone’s input (and on topics OTHER than risk ba...

7.1.5 Monitoring and measuring resources

Welcome back to the discussion everyone!  This is a rather wordy section, so let’s get right into it!

7.1.5 starts with “Where monitoring or measuring is use...

7.1.4 Environment 

In Week 15, we glossed quickly over “People as a resource”, due to the structure of ISO9001:2015, and we discussed how weird the layout is in this section.  We also debated heavily...

7.1.2 People

“To ensure the organization can consistently meet customer and applicable statutory and regulatory requirements, the organization shall provide the persons necessary for the effective op...

(7 Support, 7.1 Resources) 7.1.1 General 

Welcome back to the discussion everyone!  Your input and feedback is helpful in how this discussion is created each week and it’s exciting to hear about the ...

6.3 Planning of changes

Our discussion the past several weeks has been about building infrastructure –  “pouring footings”, as it were, for the quality management system.  We’ve drawn a line in the s...

6.2 Quality objectives and planning to achieve them

“What is the Goal?”  For any of you old-schoolers, you’ve probably read the old classic, “The Goal”, by Eliyahu Goldratt.  This story is intended t...