QUALITY TREND – OUTSOURCING INTERNAL AUDITS

The past few years have spawned seismic shifts in how businesses operate.  The shift to virtual and working from home to hybrid workforces and everything in between revealed opportunities as well as s...

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How QUALITY PROFESSIONALS manage influence v authority

The quality profession is unique and offers its own unique set of challenges such as a perceived imbalance between responsibility and authority.  And managing this issue is bedrock for the success of ...

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ISO9001 in 2021 Week by Week - Week 22 – 7.4 Communication

This is a 52 week discussion of ISO9001:2015. Each week, we discuss a specific clause of the ISO9001:2015 standard in detail and look for ways to trim the fat. (As a member of TAG/TC176, the committee...

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How do you stay connected?

For us quality professionals who have dedicated a lifetime to improving the customer experience, and then built businesses helping organizations through on site consulting support, these are some weir...

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