This series explores how to ignite excitement and make quality relevant in your organization.  "Quality" is very rarely seamlessly assimilated into daily operations.  This series will dive into what t...

This series explores how to ignite excitement and make quality relevant in your organization.  This is the number one barrier for quality within organizations - getting the necessary buy-in, support a...

This series is for EXECUTIVES and high-level leadership who want to ignite excitement and make quality relevant in your organization.  This is the number one barrier for quality within organizations -...

This series explores how to ignite excitement and make quality relevant in your organization.  This is the number one barrier for quality within organizations - getting the necessary buy-in, support a...

This is a 52 week discussion of ISO9001:2015. Each week, we discuss a specific clause of the ISO9001:2015 standard in detail and look for ways to trim the fat. (As a member of TAG/TC176, the committee...

Let me help improve your quality system by providing a simple improvement tool that everyone can benefit from.   

One of the biggest reasons internal audit programs struggle to stay on track, and ...

Quality isn't scary.  Quality should be FUN!  Working on quality is a "treat" for me!

Failure, problem, nonconformity, rejection, customer complaint, audit - so many dirty quality words.  But if you ...

TREAT YOURSELF!  October is National Quality Month in the United States and November is World Quality Month across the globe!

Now is the time to celebrate quality by engaging with your entire team ab...

I was recently named as a US representative to the TAG176 for the ISO/TC176 Technical Committee!  And ISO9001:2015 is under review for a potential new revision.   I was thrilled to get involved, be...

Does your company have meetings about quality?

Do the meetings result in better product quality or a better customer experience?

Do the meetings result in your team knowing exactly how to "storm ...