ISO9001:2015 52-Wk Challenge (Wk 46) 9.1.2 Customer satisfaction, 9.1.3 Analysis and evaluation
9.1.2 Customer satisfaction
Let me start this weekā€™s discussion with the observation that this section is awkwardly constructed (in my opinion).Ā The section introduces itself as being about performa...
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Marnie Schmidt
Marnie Schmidt
President
Coach/Mentor/Ambassador, Operational Excellence, Champion of Lean & Six Sigma, ISO9001. 14001, 45001. Dynamic and motivated with experience transforming organizations. Certified Lean Six Sigma Black Belt with 20+ years of experience in process improvement for many industries ā€“ automotive (metal stamping, steel, CNC machining, plastics, injection molding, blow molding, thermoplastic extrusion, heat treat, plating, painting, packaging), aerospace, defense, electronics/electrical, consumer products, environmental services, lead acid battery recycling (secondary lead smelting), commercial construction, logistics and transportation.
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