Processes don't work "automagically"

Hey, "process jockeys" and "quality gurus", now's the time to put our skills to good use.

No one really knows what to do when something like COVID-19 happens.  But truly - that's the point.  Right no...

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ISO9001:2015 52-Wk Challenge (Wk 51 & 52) FINAL EDITION 10 Improvement

Well, this is it, folks!

Thank you to everyone for your participation for the past 52 weeks.  Your comments have been thought provoking and helpful to many.  And with so many companies beginning to s...

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ISO9001:2015 52-Wk Challenge (Wk 49 & 50) 9.3 Management review

9.3 Management Review

This week’s topic is near and dear to my heart.  Every business I’ve worked with has underutilized this tool.  Many companies do it simply to meet the requirement, and do not fu...

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ISO9001:2015 52-Wk Challenge (Wk 44) 8.7 Control of nonconforming outputs

8.7 Control of nonconforming outputs

This week’s topic is one that is very clearly defined and universally applicable.  There is very little subjectivity in the requirements and they are listed in a ...

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