I listened to my customers. I hope it pays off. I have a big announcement!
My customers have been telling me for years that I should create online content. And they also helped me focus on where to start. They tell me I have a knack for explaining "quality stuff" and mak...
ISO9001:2015 52-Wk Challenge (Wk 49 & 50) 9.3 Management review
9.3 Management Review
This week’s topic is near and dear to my heart. Every business I’ve worked with has underutilized this tool. Many companies do it simply to meet the requirement, and do not fu...
ISO9001:2015 52-Wk Challenge (Wk 46) 9.1.2 Customer satisfaction, 9.1.3 Analysis and evaluation
9.1.2 Customer satisfaction
Let me start this week’s discussion with the observation that this section is awkwardly constructed (in my opinion). The section introduces itself as being about performa...
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Marnie Schmidt
Marnie Schmidt
President
Coach/Mentor/Ambassador, Operational Excellence, Champion of Lean & Six Sigma, ISO9001. 14001, 45001. Dynamic and motivated with experience transforming organizations. Certified Lean Six Sigma Black Belt with 20+ years of experience in process improvement for many industries – automotive (metal stamping, steel, CNC machining, plastics, injection molding, blow molding, thermoplastic extrusion, heat treat, plating, painting, packaging), aerospace, defense, electronics/electrical, consumer products, environmental services, lead acid battery recycling (secondary lead smelting), commercial construction, logistics and transportation.
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