What new thing can you try to improve quality?

We're all going through something right now.  Our businesses are challenged more now than ever in my lifetime.  Each day is wrought with new obstacles and challenges to overcome, and we're having to u...

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I listened to my customers. I hope it pays off. I have a big announcement!

My customers have been telling me for years that I should create online content.  And they also helped me focus on where to start.  They tell me I have a knack for explaining "quality stuff" and mak...

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