For some reason, this week's theme seems to be all about #communication.  Is it World Communication Day or something?  I've seen tons of articles and posts about it, and I, myself, can't help but noti...

We all know that saying, "Say what you do, and do what you say", but why do we think we have to say (and document) so MUCH!?  ISO9001 IS NOT just about documentation!  Let's get lean, starting with th...

My customers have been telling me for years that I should create online content.  And they also helped me focus on where to start.  They tell me I have a knack for explaining "quality stuff" and mak...

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...

There's nothing like a complete world shutdown to get you thinking.  And I've been thinking a LOT!

We're all doing our best to take care of each other during what I hear every five minutes as "these ...

It’s very likely that your management system did not include a contingency for a global pandemic.  But it is a fantastic opportunity for us to learn something from it.

Many companies create emergency...

Well, this is it, folks!

Thank you to everyone for your participation for the past 52 weeks.  Your comments have been thought provoking and helpful to many.  And with so many companies beginning to s...

9.3 Management Review

This week’s topic is near and dear to my heart.  Every business I’ve worked with has underutilized this tool.  Many companies do it simply to meet the requirement, and do not fu...

9.2 Internal audit (9.2.1, 9.2.2)

This week is a double feature to include the entire 9.2 Internal audit clause.  Internal audits are one of the most underutilized tools in management systems.  The w...

9.1.2 Customer satisfaction

Let me start this week’s discussion with the observation that this section is awkwardly constructed (in my opinion).  The section introduces itself as being about performa...