Quality isn't scary.  Quality should be FUN!  Working on quality is a "treat" for me!

Failure, problem, nonconformity, rejection, customer complaint, audit - so many dirty quality words.  But if you ...

 I don't know who needs to hear this, but......quality professionals can be a real "pain in the patoot".  Are you a quality professional yourself?  Do you work with one or several?  These are the most...

We're all going through something right now.  Our businesses are challenged more now than ever in my lifetime.  Each day is wrought with new obstacles and challenges to overcome, and we're having to u...

This photo appeared randomly on a friend's post on Facebook.  She shared it, and apparently it was just an "oh crap" post from a friend (not related to quality or specifically to manufacturing/process...

For some reason, this week's theme seems to be all about #communication.  Is it World Communication Day or something?  I've seen tons of articles and posts about it, and I, myself, can't help but noti...

Hey, "process jockeys" and "quality gurus", now's the time to put our skills to good use.

No one really knows what to do when something like COVID-19 happens.  But truly - that's the point.  Right no...

It's true.  #Process improvement (or opportunities for process improvement) can be found just about everywhere.  #TGIF, so let's talk about one I recently saw at a favorite restaurant in my neighborho...

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...

Ok, let's start by talking about what error-proofing really is.  According to the American Society for Quality, "Mistake proofing, or its Japanese equivalent poka-yoke (pronounced PO-ka yo-KAY), is th...

It’s very likely that your management system did not include a contingency for a global pandemic.  But it is a fantastic opportunity for us to learn something from it.

Many companies create emergency...