It's true. #Process improvement (or opportunities for process improvement) can be found just about everywhere. #TGIF, so let's talk about one I recently saw at a favorite restaurant in my neighborho...
The month of May is certainly different than I think ANY of us could have possibly imagined. But, while a lot of things have changed, a lot has also stayed the same. Graduates are still entering the...
I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment. I do most of my work on-site helping clients improve their businesses, and I have a really divers...
There's nothing like a complete world shutdown to get you thinking. And I've been thinking a LOT!
We're all doing our best to take care of each other during what I hear every five minutes as "these ...
It’s very likely that your management system did not include a contingency for a global pandemic. But it is a fantastic opportunity for us to learn something from it.
Many companies create emergency...
Well, this is it, folks!
Thank you to everyone for your participation for the past 52 weeks. Your comments have been thought provoking and helpful to many. And with so many companies beginning to s...
9.3 Management Review
This week’s topic is near and dear to my heart. Every business I’ve worked with has underutilized this tool. Many companies do it simply to meet the requirement, and do not fu...
9.2 Internal audit (9.2.1, 9.2.2)
This week is a double feature to include the entire 9.2 Internal audit clause. Internal audits are one of the most underutilized tools in management systems. The w...
9.1.2 Customer satisfaction
Let me start this week’s discussion with the observation that this section is awkwardly constructed (in my opinion). The section introduces itself as being about performa...
9 Performance evaluation
9.1.1 General
We are starting to enter the place where organizations can lose their way and ultimately miss out on the intended value-add they’re looking for when they decid...
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