Happy Hour Process Improvement!

It's true.  #Process improvement (or opportunities for process improvement) can be found just about everywhere.  #TGIF, so let's talk about one I recently saw at a favorite restaurant in my neighborho...

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Congrats 2020 Grads! FREE skills/education to add to your resume!

The month of May is certainly different than I think ANY of us could have possibly imagined.  But, while a lot of things have changed, a lot has also stayed the same.  Graduates are still entering the...

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What I've been up to during quarantine.....

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...

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Quarantine gave me time to think

There's nothing like a complete world shutdown to get you thinking.  And I've been thinking a LOT!

We're all doing our best to take care of each other during what I hear every five minutes as "these ...

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Was COVID-19 in your emergency response plan? No? You’re not alone.

It’s very likely that your management system did not include a contingency for a global pandemic.  But it is a fantastic opportunity for us to learn something from it.

Many companies create emergency...

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ISO9001:2015 52-Wk Challenge (Wk 51 & 52) FINAL EDITION 10 Improvement

Well, this is it, folks!

Thank you to everyone for your participation for the past 52 weeks.  Your comments have been thought provoking and helpful to many.  And with so many companies beginning to s...

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ISO9001:2015 52-Wk Challenge (Wk 49 & 50) 9.3 Management review

9.3 Management Review

This week’s topic is near and dear to my heart.  Every business I’ve worked with has underutilized this tool.  Many companies do it simply to meet the requirement, and do not fu...

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ISO9001:2015 52-Wk Challenge (Wk 47 & 48) 9.2 (9.2.1 & 9.2.2) Internal audit

9.2 Internal audit (9.2.1, 9.2.2)

This week is a double feature to include the entire 9.2 Internal audit clause.  Internal audits are one of the most underutilized tools in management systems.  The w...

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ISO9001:2015 52-Wk Challenge (Wk 46) 9.1.2 Customer satisfaction, 9.1.3 Analysis and evaluation

9.1.2 Customer satisfaction

Let me start this week’s discussion with the observation that this section is awkwardly constructed (in my opinion).  The section introduces itself as being about performa...

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ISO9001:2015 52-Wk Challenge (Wk 45) 9 Performance evaluation

9 Performance evaluation

9.1.1 General

We are starting to enter the place where organizations can lose their way and ultimately miss out on the intended value-add they’re looking for when they decid...

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