We're all going through something right now.  Our businesses are challenged more now than ever in my lifetime.  Each day is wrought with new obstacles and challenges to overcome, and we're having to u...

This photo appeared randomly on a friend's post on Facebook.  She shared it, and apparently it was just an "oh crap" post from a friend (not related to quality or specifically to manufacturing/process...

For some reason, this week's theme seems to be all about #communication.  Is it World Communication Day or something?  I've seen tons of articles and posts about it, and I, myself, can't help but noti...

Hey, "process jockeys" and "quality gurus", now's the time to put our skills to good use.

No one really knows what to do when something like COVID-19 happens.  But truly - that's the point.  Right no...

It's true.  #Process improvement (or opportunities for process improvement) can be found just about everywhere.  #TGIF, so let's talk about one I recently saw at a favorite restaurant in my neighborho...

Document control is useless, you say?  An unnecessary hassle, you say?  While this requirement in #ISO9001 may make you think only of your "document control coordinator" or perhaps, "yes, I know I'm n...

The month of May is certainly different than I think ANY of us could have possibly imagined.  But, while a lot of things have changed, a lot has also stayed the same.  Graduates are still entering the...

We all know that saying, "Say what you do, and do what you say", but why do we think we have to say (and document) so MUCH!?  ISO9001 IS NOT just about documentation!  Let's get lean, starting with th...

My customers have been telling me for years that I should create online content.  And they also helped me focus on where to start.  They tell me I have a knack for explaining "quality stuff" and mak...

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...