What new thing can you try to improve quality?

We're all going through something right now.  Our businesses are challenged more now than ever in my lifetime.  Each day is wrought with new obstacles and challenges to overcome, and we're having to u...

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How to get your internal quality auditors to do their audits

The struggle is real.  Most organizations struggle with recruiting and maintaining a strong internal audit team.  Either the auditor volunteers (or is volunteered), then they receive some training and...

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ISO9001:2015 52-Wk Challenge (Wk 49 & 50) 9.3 Management review

9.3 Management Review

This week’s topic is near and dear to my heart.  Every business I’ve worked with has underutilized this tool.  Many companies do it simply to meet the requirement, and do not fu...

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ISO9001:2015 52-Wk Challenge (Wk 47 & 48) 9.2 (9.2.1 & 9.2.2) Internal audit

9.2 Internal audit (9.2.1, 9.2.2)

This week is a double feature to include the entire 9.2 Internal audit clause.  Internal audits are one of the most underutilized tools in management systems.  The w...

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