I don't know who needs to hear this, but......quality professionals can be a real "pain in the patoot".  Are you a quality professional yourself?  Do you work with one or several?  These are the most...

We're all going through something right now.  Our businesses are challenged more now than ever in my lifetime.  Each day is wrought with new obstacles and challenges to overcome, and we're having to u...

This photo appeared randomly on a friend's post on Facebook.  She shared it, and apparently it was just an "oh crap" post from a friend (not related to quality or specifically to manufacturing/process...

Hey, "process jockeys" and "quality gurus", now's the time to put our skills to good use.

No one really knows what to do when something like COVID-19 happens.  But truly - that's the point.  Right no...

Document control is useless, you say?  An unnecessary hassle, you say?  While this requirement in #ISO9001 may make you think only of your "document control coordinator" or perhaps, "yes, I know I'm n...

We all know that saying, "Say what you do, and do what you say", but why do we think we have to say (and document) so MUCH!?  ISO9001 IS NOT just about documentation!  Let's get lean, starting with th...

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...

There's nothing like a complete world shutdown to get you thinking.  And I've been thinking a LOT!

We're all doing our best to take care of each other during what I hear every five minutes as "these ...

Ok, let's start by talking about what error-proofing really is.  According to the American Society for Quality, "Mistake proofing, or its Japanese equivalent poka-yoke (pronounced PO-ka yo-KAY), is th...

It’s very likely that your management system did not include a contingency for a global pandemic.  But it is a fantastic opportunity for us to learn something from it.

Many companies create emergency...