10 things everyone hates about (a lot of) quality managers

 I don't know who needs to hear this, but......quality professionals can be a real "pain in the patoot".  Are you a quality professional yourself?  Do you work with one or several?  These are the most...

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How to get your internal quality auditors to do their audits

The struggle is real.  Most organizations struggle with recruiting and maintaining a strong internal audit team.  Either the auditor volunteers (or is volunteered), then they receive some training and...

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I listened to my customers. I hope it pays off. I have a big announcement!

My customers have been telling me for years that I should create online content.  And they also helped me focus on where to start.  They tell me I have a knack for explaining "quality stuff" and mak...

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What I've been up to during quarantine.....

I'm normally a bit of a road warrior, so this whole quarantine thing has really been an adjustment.  I do most of my work on-site helping clients improve their businesses, and I have a really divers...

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