THE NUMBER ONE CHALLENGE I HEAR ABOUT QUALITY SYSTEMS CREATED TO MEET ISO9001 IS TOO MUCH DOCUMENTATION!

Clients either mistakenly think they have to have loads of documentation, procedures for every...

WHAT A YEAR!  In my 11th year as an independent quality consultant (how lucky am I?), I'm still crazy about quality!  I love to tackle what many consider a "necessary evil" and turn it into a real val...

After working in the field of quality management for decades, I’ve learned a lot. I’m humble enough to say I fell into the field accidentally and then painfully failed my way to success through a lot ...

What’s going on with ISO 9001?  And how does it affect my organization?

As a representative on TAG176 (the group representing the US in all things ISO), and also working at the international level...

Does your organization have both a “lean” or “CI (continual improvement)” department AND separate groups who manage the classic quality functions (such as inspection, calibration, internal audits), an...

Do you want your internal audits done for a lower cost, with better results? 

Join the trend!  You can STAY COMPLIANT with ISO9001, but still get professional help with your internal audits.

One of ...

Many organizations have a tendency to identify MOST of their nonconformances as ROOT CAUSE = TRAINING.  

In order to realize REAL improvement, organizations should avoid this practice.  Or at least, ...

Getting ISO9001 certification is a big goal for many small businesses.  And it can be a daunting task.  Where to start?  Who should lead?  What to do?  How to create a system?

Unfortunately, most sma...

The MOST COMMON complaint I hear about having a "Quality Program" is that all the work and aggravation just isn't paying off.

Whether your quality program is failing, your business isn't realizing be...

The past few years have spawned seismic shifts in how businesses operate.  The shift to virtual and working from home to hybrid workforces and everything in between revealed opportunities as well as s...